Shipping & Returns
All orders are shipped within 1-2 business days.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
We offer free shipping on standard shipping only. If you choose expedited or express shipping, the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused and unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. We will cover return shipping if the return is due to an error made by Paper Frenzy.
- Please email return requests to firstname.lastname@example.org and we will send you instructions.
- Mail your returned item to:
RMA# (we will give you this when you request a return)
2120 Howard Drive West, Suite C
North Mankato, MN 56003
- Include in your package a signed letter stating the reason for your return and the original receipt.
If items have been opened or used, they cannot be returned.
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If you are wanting to exchange your item, we will accept an exchange as long as the original item is unused/unopened. We will exchange it for an item of equal value but you will need to pay return shipping and actual shipping to get the new item to you. Restocking fees do not apply for exchanges.